Terms & Conditions
Terms and Conditions
By accessing and using the website located at https://tenahealthcare.com (referred to as the “Site”), you agree to be bound by the following Terms and Conditions. These Terms and Conditions govern your use of the Site, including any content, features, or services offered. Please read these Terms and Conditions carefully before using the Site. If you do not agree to these Terms and Conditions, please refrain from accessing or using the Site.
Terms of Use
The following terms and conditions govern your use of tenahealthcare.com (hereinafter referred to as the “Site”) owned by Tena Health Care (hereinafter referred to as “we”, “us” or “our”).
By using the Site, you accept and agree to the terms and conditions under these Terms of Use.
This Terms of Use was last updated on 01 April 2024.
Terms of Sale
This Site offers for sale a variety of healthcare products, including but not limited to, hygiene and wellness products (hereinafter referred to as “Products”). By accessing the Site or purchasing the Products, you agree to the terms and conditions set forth herein in this Terms of Use.
We reserve the right to refuse service to anyone for any reason at any time.
Prices of our products/services/subscriptions are subject to change without notice. We reserve the right to modify or discontinue any product/service/subscription (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of any product/service/subscription.
We also reserve the right, with or without notice, to reduce the quantity of any product/service/subscription to be provided to you, at our sole discretion.
Warnings and Usage Guidelines
- Please follow the usage guidelines provided with each product carefully.
- If you experience any discomfort, adverse reactions, or unexpected side effects while using our products, discontinue use immediately and consult a healthcare professional.
Intellectual Property Rights
All material on the Tena Health Care website, including text, images, designs, and names, are protected by copyright, trademarks, and other intellectual property rights. You agree that all materials are for your personal, non-commercial use only.
Use of Site
You agree not to misuse the Tena Health Care website for any illegal purpose. You agree not to damage the website or use it for fraudulent or unlawful activity. You also agree not to copy, reproduce, publish, or distribute any material from the website. We do not warrant that the product descriptions or the contents of the website are accurate, complete, reliable, current, or error-free.
The products available on the website are for your personal and/or professional use only. The products or samples thereof, which you may receive from us, shall not be sold or resold for any commercial purposes.
You should carefully read the individual terms and conditions in relation to the products. You should always seek the advice of your physician or other qualified health provider with any questions you may have regarding your personal health or a medical condition, including diagnosis and treatment for your specific medical needs. You should never disregard or delay seeking professional medical advice due to information you have obtained from the website.
Opt In
Notwithstanding your registration with the National Do Not Call Registry (In Fully or Partly blocked category under National Customer Preference Register set up under Telecom Regulatory Authority of India), you hereby express your interest and accord your willful consent to receive communication (including commercial communication) in relation to us. You further confirm that any communication, as mentioned herein above, shall not be construed as Unsolicited Commercial Communication under the TRAI guidelines and you have specifically opted to receive communication in this regard on the telephone number provided by you by visiting this Site.
Privacy Policy
Your privacy is important to us. Please refer to our privacy policy, which governs how we use your information, at tenahealthcare.com.
Disclaimer of Warranty / Limitation of Liabilities
All products made available on or through the Tena Health Care website are provided “As Is” and “As Available” without any warranty of any kind, either express, implied, or otherwise, including without limitation, any implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
We and our affiliates, and their staff, do not warrant, and hereby disclaim any warranties, either express, implied, or otherwise, with respect to the website, content quality, accuracy, completeness, and adequacy, or that the product will meet your need or expectations.
We and our affiliates do not warrant that the website will operate in an uninterrupted manner and it is free of viruses or other harmful components.
Except as prohibited by law, you agree that we and our affiliates will not be liable to you for any loss or damages arising out of or relating to these Terms of Use, or your (or any third party) use of or inability to use the website.
We and our affiliates are not liable for any incidental, consequential, indirect, or punitive damages arising out of your access to, or use of, the website or the operation of the website or failure of the website to operate or any damages or injury caused by, including but not limited to, any error, omission, interruption, defect, delay in operation of transmission, computer virus, or line failure. In any event, our total liability to you for all losses, damages, and causes of action (in contract, tort (including without limitation, negligence), or otherwise) will not be greater than the amount, if any, paid by you to access the website. Your acceptance of this limitation of liability is an essential term of this agreement, and you acknowledge that we would not grant access to the website without your agreement to this term.
We and our affiliates will not directly contact you via phone calls, SMS, email, or any other form of communication to disclose or verify any of your personal information such as address, email, passwords, Aadhar/PAN card numbers, bank account details, and other financial information and/or any other sensitive personal information, and we and our affiliates will not be liable to you for any loss or damages arising out of or relating to the above. We and our affiliates may, however, reach out to you in the event of inadequate or insufficient information provided on the website with respect to your order details, and you may, at your discretion, provide such information if you deem it appropriate. We and our affiliates will not induce you to engage in any lottery, rewards, lucky draws, etc. If you have ever responded to any such fraudulent communication, please report the same to our customer support team at reach@tenahealthcare.com.
Indemnification
You agree to indemnify, defend, and hold us harmless and our respective affiliates, officers, directors, governing board members, employees, and agents from and against any third-party claims arising out of your use or any way related to your use of the website, including any liabilities, damages, expenses, including litigation cost and attorneys’ fees.
Termination
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of these terms and conditions for all purposes.
These Terms of Use are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use the website, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Use, we may terminate the same at any time without notice, and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to the website (or any part thereof).
Severability
The provisions contained in these Terms of Use are enforceable independent of each other. If any provision is determined by a competent court to be unenforceable, the other provisions will continue in effect.
Changes to Terms of Use
These Terms of Use are effective as of April 01, 2024, and will remain in effect except with respect to any changes in its provisions in the future. The changes to the provisions of these Terms of Use will come into effect immediately after being posted on this Site. We may change our Terms of Use from time to time. If we do, we will update these Terms of Use on our website, which will bind you as and when updated.
Your continued use of the Service after we post any modifications to the Terms of Use on the Site will constitute your acknowledgment of the modifications and your consent to abide by the modified Terms of Use.
If we make any material changes to these Terms of Use, we will notify you either through the email address you have provided us or by placing a prominent notice on the Site.
Return Policy
For more details about order cancellations and returns, please refer to our Return and Cancellation Policy on www.tenahealthcare.com.
By accessing or using the Site, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.